Alsecure Group Ltd treats the privacy of its customers, personnel, stakeholders, suppliers and website users very seriously and will take appropriate security measures to safeguard privacy. This policy explains how we protect and manage personal data* you share with us and that we hold about you, including how we collect, process, protect and share data. Please read this statement to understand our views and practises regarding the General Data Protection Regulation (GDPR) and how we use it so you are aware of how and why such information is used.
*Personal data means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address and an email address or other contact information, whether at work or at home.
How we obtain your personal information
Information provided by you:
You provide us with personal data by corresponding with us verbally, by phone, email, meetings, letter or other. This may include financial information and personal description and or other details in correspondence you may make with us. We record telephone calls for security and training purposes and may keep information contained in correspondence you relayed to us verbally, by phone, email, meetings, letter or other. Additional information may be required by us to service a contract/agreement or progress a request. The provision of this additional information is subject to you giving us express consent. If we do not receive this consent from you, then we may be unable to consider your contract/agreement or progress your request. The provision of personal data is essential for us to be able to administer a contract/agreement or progress a request. This means that the legal basis of our holding your personal data is for the performance of contract/agreement or progression of a request. The personal information may be monitored and used by us for reasons of security and for monitoring compliance. E-mail monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure any communication sent to us is within the bounds of the law.
Information we collect:
We collect data because it is necessary, in relation to taking steps to enter in to a contract/agreement with you and/or performance of a contract/agreement with you or to take steps prior to entering in to a contract/agreement or progress a request. You are not required to register your details to use our website. With regard to your visit to our website we only collect the following information:
Information we get from other sources:
We only obtain information from third parties if this is permitted by law. We may also use legal public sources to obtain information about you, for example, to verify your identity.
This information (including your name, address, email address, date of birth etc.), as relevant to us, will only be obtained from reputable third party companies that operate in accordance with the General Data Protection Regulation (GDPR). You will have already submitted your personal data to these companies and specifically given permission to allow them to pass this information to other companies that provide similar or complementary products to those we offer.
How we use your personal data:
We use your personal data because it is necessary, in relation to taking steps to enter in to a contract/agreement with you and/or performance of a contract/agreement with you or to take steps prior to entering in to a contract/agreement or progress a request. We have put in place appropriate security measures to prevent your information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
Where you submit information to us, verbally, by phone, email, meetings, letter or other, it will only be used for the stated purpose and any reasonable incidental purposes. Such information will only be used by us for:
- The purpose for which it was provided by you and any incidental purposes including providing you with the information that you request from us
- Administration and managerial purposes
- Carry out our obligations arising from any contracts/agreement entered into between you and us and to provide you with the information.
- Accounting and taxation also to send notices, statements and invoices to you and collect payments from you
- To notify you of any changes in the services or systems provided by Alsecure Group Ltd
- Comply with any statutory, lawful and regulatory obligations
- Deal with enquiries or complaints by you.
Questions and queries:
If you have a complaint:
If you have a complaint regarding the use of personal data or sensitive information then please contact us by writing to us at Alsecure Group Ltd, 42, Kansas Ave, Salford, Manchester M50 2GL.
If your complaint is not resolved to your satisfaction and you wish to make a formal complaint to the Information Commissioners Office (ICO). The ICO can be contacted by telephone on 0303 123 113 – Monday to Friday, between 9am and 5pm – or by email at firstname.lastname@example.org. You can also visit the ICO website by following this link: https://ico.org.uk/.